Account Deletion
You can delete your Cosmos account at any time. The steps and the scope of data deletion are described below.
1. Delete in the app (recommended)
- Open the Cosmos app and tap the "Settings" tab.
- Tap "Delete account" at the bottom of the Settings screen.
- Follow the guide, review what will be deleted, and confirm.
If you have a request in progress or an unsettled payment, deletion becomes available after it is completed and settled.
2. If you cannot access the app (lost device, already uninstalled, etc.)
If you cannot access the app, contact us via the contact form on the top page from the email address you registered with, stating "account deletion request". After verifying your identity, our operators will delete the account for you.
What is deleted and what is retained
- As soon as the deletion request is made, the account is deactivated and is no longer visible to other users.
- Your face photo is deleted at the time of the withdrawal procedure (we do not wait 30 days).
- Images of the ID document used for identity verification are not stored on our servers. That information is managed by the payment provider that verified your identity, in accordance with the law.
- To allow recovery from accidental deletion, there is a 30-day grace period. During the grace period you can restore the account by signing in to the app again.
- After 30 days the account can no longer be restored, and your account information, including your profile (name, address, phone number, gender, etc.), is deleted or put into a form that cannot identify you.
- Transaction records are retained as required by law, with the information that identifies you severed.
The retention period for each kind of data is set out in "Retention Periods" in the Privacy Policy.
Questions?
Please reach us via the contact form on the top page.
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