Cosmos Privacy Policy
The operator handles users' personal information appropriately in accordance with Japan's Act on the Protection of Personal Information and other applicable laws.
The Japanese version is the authoritative original; if interpretations differ, the Japanese version prevails. This Policy is governed by and interpreted under the laws of Japan.
Purposes of Use and Information We Collect
Name, address, email address, phone number, profile photo, face image, emergency contact (minors only), identity-verification documents, location (when needed, e.g. at in-person start/completion), usage history, and payment-related information (card details are held by our payment processor; the operator does not store card numbers). Except where required by law, or where provided to subcontractors for payment, maps, or identity verification within the necessary scope, we do not provide information to third parties.
Authentication Method (Passwordless)
The Service uses passwordless authentication via Apple Sign In, Google Sign In, and Email Magic Link. Users set no password and the operator stores no password.
Face Verification and Biometric Data (Workers)
To work as a worker, you must register a selfie taken with the front camera for impersonation prevention and safety.
- In-work re-verification: for safety, a worker who is ready to work may be asked to retake an on-the-spot selfie at random intervals. If it does not match the registered face, work is suspended. The suspension is lifted only after re-verifying identity (redoing KYC) or after review and clearance by the operator.
Handling of Parental Consent
For minor workers, we collect and retain the parent/legal-guardian's information and consent. We contact guardians primarily by email and use the phone only in emergencies. Consent may be withdrawn; after withdrawal, the worker's activity is suspended.
Contact and Amendment
For questions about this Policy, contact the operator support window in the app. For material amendments, re-consent is requested within the app.