Notation Based on the Specified Commercial Transactions Act

This notation is required under Japanese law (the Specified Commercial Transactions Act, "Tokutei Shōtorihiki-hō"). The Japanese version is the authoritative original; if interpretations differ, the Japanese version prevails.

Seller

Cosmos

Operations Manager

Shinei Kazono

Contact

For inquiries, please use the operator support window in the app or the contact listed on the official website. Our address and phone number are disclosed without delay upon request.

Compensation

The total compensation is shown on screen before the request is confirmed, and all displayed prices include consumption tax. The cost of goods for shopping-on-your-behalf is settled at actual cost. The operator charges a commission (20%) on completed transactions. Payment is by credit card only; no cash is exchanged directly. For shopping-on-your-behalf, the worker pays for the goods first, and after the requester approves the receipt the actual cost is charged to the requester's credit card. The operator transfers the full amount of the collected cost of goods to the worker without deducting any commission.

Timing and Method of Payment

The only payment method is card payment (credit card, etc.). An authorization is placed when the match is established (when a worker accepts the request), and payment is settled upon completion of the work. Completion occurs when the requester confirms it. For requests involving goods, the cost of goods is charged to the requester's card when the requester approves the receipt.

Timing of Service Provision

A request starts as soon as a match is established: the worker travels to the requester, begins the task with an in-person greeting, and the service ends when the requester confirms completion. We do not accept bookings for a specified date and time.

Cancellation Policy (Progress-Based)

The requester incurs cancellation fees as follows. Cancellation fees are set according to the progress stage of the work. Cancellation before a match is established is free. After a match is established and before the worker departs, the cancellation fee is 50%; after the worker departs (including after arrival and after work has started), it is 100%. Once the cost of goods has been settled (e.g. shopping on your behalf), the request can no longer be canceled. The cancellation fee and its breakdown are shown on the cancellation confirmation screen.

System Requirements

iOS / Android mobile apps and the official website (supported browsers).