Cosmos Terms of Service

These Terms of Service ("Terms") set out the conditions for using Cosmos ("the Service") and the rights and obligations of the operator and users. By using the Service you agree to these Terms.

The Japanese version is the authoritative original. If there is any discrepancy in interpretation, the Japanese version prevails. These Terms are governed by the laws of Japan.

Purpose of the Service

The purpose of the Service is "mutual help close at hand in Japan's aging society": you request help (cleaning, shopping on your behalf, yard work, preparing dinner, wellness checks, and more), and a worker who lives nearby starts helping only after meeting you in person — a neighborhood mutual-help service.

Scope and Eligible Users

The Service is intended for use within Japan. Worker registration is open from high-school age, but minors under 18 require the consent of a parent or legal guardian.

Users under 18 who use the Service as requesters (including proxy requests on behalf of family members or others) must also do so with the prior consent of a parent or legal guardian. The operator may contact the guardian to confirm that this consent has been given.

Workers under 18 do not receive night-time requests (22:00–05:00), certain categories, or shopping requests that include alcohol or tobacco. A minor worker's remuneration belongs to the minor. However, because the payment provider (Stripe) only allows adults to complete account setup, it is received into an account in the guardian's name, and the guardian shall pass it on to the minor without delay.

How a Request Is Matched

Requests are matched immediately, without specifying a date and time (we do not accept bookings for a specified date and time). When you post a request, nearby workers are notified, and the match is established when a worker accepts. If no worker is found within 30 minutes, the request ends automatically and no fee is charged.

Face-to-Face Greeting Rule

The Service requires an in-person start and an in-person completion. After arriving, the worker (helper) must greet the requester or in-person beneficiary directly before starting the task. Work cannot be started without meeting in person. Location and face-to-face records are stored for safety verification.

About the Estimated Task Time

Every job shows the worker (helper) an estimated time from start to completion. Going over that time carries no penalty, but please treat it as a guide and aim to finish the job within it.

Health Considerations

Because workers are independent contractors there is no legal cap on working hours, but overworking harms your health. Avoid continuous shifts and take enough breaks and sleep. Do not accept jobs when you are unwell.

Safety and Crime Prevention

Our work is a service where people meet in person in private spaces such as your home. All users must observe the following safety precautions.

• Requesters: during the work, stay present and keep an eye on the worker as much as possible. If any problem occurs, ask the worker to stop, then promptly contact the operator support window in the app.
• Workers: a worker's job carries a duty to act in good faith. Carry out the requested work sincerely, and work under the requester's instructions and supervision.
• Response to suspicious behavior: if anything suspicious is confirmed, the operator will investigate and take measures such as account suspension. Where suspicious conduct is found, the user's name, identity-verification information, location data, and face-to-face records will be provided to the police and other investigative authorities.

Prohibited Conduct

The following behaviors are subject to reporting, blocking, or account suspension:

• Abuse, harassment, or discriminatory remarks
• Demanding money without authorization, or soliciting off-app transactions
• Not performing the agreed task, or falsely reporting completion
• Disclosing or misusing personal information or secrets learned through the work, such as addresses, contact details, or passwords
• Working under the influence of alcohol or drugs, or any dangerous act
• Impersonation or falsifying identity
• Conduct that violates laws or public order and morals

In any other case judged to be malicious, the account will be suspended.

What Workers May Not Do

Workers can basically work without any license. However, the following require a permit or national qualification and are therefore subject to reporting and suspension as violations of these Terms:

• Driving the requester in a private car
• Logging in, transferring or paying money, or filing online applications to government offices while impersonating someone else
• Drafting legal documents such as government filings, contracts, wills or inheritance papers
• Taking household garbage away or transporting it to a disposal site
• Receiving a pharmacist's medication guidance on the user's behalf, or making medical judgments
• Physical care such as bathing, toileting or feeding assistance, or any medical act
• Boarding or caring for pets on a for-profit, repeated basis

The detailed line for each category is shown under "What we can't do" on the request screen.

Compensation and Commission

The total compensation (the service fee) is shown on screen before the request is confirmed, and all displayed prices include consumption tax. The operator charges a commission (20%) on completed transactions. The service fee, and the cash handling fee described below, are payable by credit card only.

For shopping on your behalf, prescription pickup, and meals cooked at the worker's home and delivered, the cost of goods (including medicine and ingredients) is settled at actual cost and is handed directly from the requester to the worker in cash. When placing the request, the requester enters the amount of cash to hand over (from 1 yen up to 50,000 yen) and hands over that amount at the in-person greeting on the day. The worker purchases only within the amount received (anything the cash does not cover is not purchased) and returns the receipt and any change to the requester on the spot. The operator never holds this cash; the cost of goods passes directly between the requester and the worker.

For requests that involve cash, a "cash handling fee" equal to 3% of the receipt total approved by the requester (rounded down to the nearest yen) is charged to the credit card together with the service fee. This fee belongs to the operator and is not part of the worker's earnings. The authorization placed when the match is established is based on the cash amount entered at request time, and at completion the charge is reduced to the amount based on the receipts actually approved (no fee is charged on anything that was not purchased).

A worker receives the compensation minus the operator's commission. The cost of goods is an actual expense received in cash and is not part of the worker's earnings or payouts. Confirmed earnings are paid to the worker's registered bank account in a single monthly batch on the 1st of each month (no transfer fee is charged). If the unpaid total is less than 5,000 yen, it is instead paid out in full — regardless of the amount — on the 20th of the same month (secondary payout day). Upon account deletion, the full unpaid amount is paid regardless of timing or total.

Cancellations

A requester incurs cancellation fees according to the progress stage of the work: free before a match is established, 50% after a match is established and before the worker departs, and 100% after the worker has departed. Details are shown in the Notation Based on the Specified Commercial Transactions Act and on the cancellation confirmation screen. Once both the requester and the worker have confirmed the cash handover for the cost of goods, the requester can no longer cancel (the cash you handed over is settled as part of the steps to completion). No cash handling fee is charged when a request is cancelled.

Workers should avoid cancelling jobs they have accepted. If a worker's cancellation rate over the last 30 days is high, new request notifications are temporarily paused; if it is higher still, the account becomes subject to operator review.

Damages and User Responsibility

The operator provides a venue for matching within your local community. The operator does not compensate for accidents or damage occurring during a worker's work. Property damage, injury, or other loss arising during a worker's work is the worker's own responsibility and is to be resolved between the parties involved. Workers should consider obtaining their own insurance as needed.

Handling on Withdrawal

After withdrawal, your account can be restored within 30 days. After that, it is permanently deleted.

Self-Recovery When Changing Devices or Accounts

You can sign in again with whichever of Email, Apple, or Google you were using.

Amendment and Governing Law

The operator will amend these Terms as needed. For material changes, re-consent is requested within the app. These Terms are governed by the laws of Japan.